Summit Custom Homes
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Area home builder, Summit Custom Homes, is well known for their commitment to constructing energy-efficient, well-built and thoughtfully - designed homes for their customers, but more important than any of these things is their commitment to homeowner satisfaction.

From the initial meeting to final delivery, the team at Summit is focused on the customer. During the exploration process where homebuyers are gathering information to make decisions about building, Summit makes available during an in-person meeting, through the internet and on their website, an abundance of useful information about plans, standard features, their Green Build Advantage program, the building process, current inventory and much more.

Once a buyer signs a contract to build, they’re given a user name and password to access the homeowner section of Summit’s website where they can view all of their documents and selections, interact with staff, review and approve change orders, see photographs of their home and later on file any warranty claims.

Future homeowners then meet with a Summit team member to review plans and specifications; preview the plot plan; discuss the construction schedule and process; and go over the selection process among other things.

“We’re in contact with our homeowners every step of the way. Homeowners can get answers to their questions via phone, e-mail or by stopping by our office at their convenience. Our size, as one of the top five permitting homebuilders in the Kansas City metro area, enables us to be very accessible to our clients while at the same time insuring the latest in construction and customer care technology is available,” commented Lizzi Hartzell, the company’s Director of Homeowner Care. “Our homeowners know that they can count on us to be there when they need us long after the sale closes,” she added.

During construction, customers enjoy several on-site meetings with their construction manager including a framing and electrical walkthrough and a meeting to discuss landscaping. Prior to closing, a homeowner orientation meeting is conducted where customers learn more about maintaining their home and operating the home’s systems.

“Many advanced construction management processes and quality check-points are incorporated into our building systems to insure that the homes we sell stand the test of time and deliver buyers many decades of enjoyment,” said Greg Cox, Vice President of Construction Management.

Beyond the overriding commitment to exceptional customer service, every home built by Summit Custom Homes is covered by an extensive warranty that covers the home for material or workmanship defects for one year, the mechanical systems for two years and the structural framing and foundation for a full ten years. Emergency service is available 24/7.

“Summit Custom Homes is absolutely committed to exceeding our homeowner’s expectations,” said Chad Parks, Manager of Warranty Service for the company. “100% of my day is dedicated to insuring our homeowners are completely satisfied and happy with their home, and that they would recommend us to friends and family without hesitation,” he added.

It’s no wonder that Summit Custom Homes has been one of the fastest growing builders in the metro area throughout the recent housing market downturn. Their commitment to setting the standard for customer service excellence is a model for the industry and a business strategy that has made them one of Kansas City’s most respected, fastest growing companies.

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Focused on Customer Satisfaction

“The Summit team was friendly and worked closely with us to finish the basement to our specifications on the
home we purchased. We couldn't be happier.”


—Milton Young
dining room

“What a wonderful experience it has been building our home with Summit Custom Homes. From the attention to detail to the incredible customer service we have received, we would highly recommend SCH to anyone looking for a beautiful, quality- built home.”

—Drew & Jen Anderson

Summit Custom Homes builds throughout the metro area with a focus on Jackson and Cass counties in Missouri and Johnson County in Kansas.

For more information about Summit Custom Homes call 816-246-6700, visit their website at www.summitcustomhomeskc.com or check them out on Facebook at facebook.com/summitcustomhomes.

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“I felt Summit and their team did a great job making my wife and I feel comfortable and delivering a finished product that exceeded our expectations. The team did a great job answering any questions that we had during construction. I would recommend Summit to anyone for their home building needs.”

—Tyson &
Jen Markham

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“As an Architect and Design Professional, customer service was extremely important to us and Summit Custom Homes is unmatched in this
industry. From the first day we walked into our new house, it was home!”

—Brad & Tiffany Kiehl